1. Introduction
This Privacy Policy explains how CAB-X (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our dispatch platform (“Service”).
Where your driver account is managed by a taxi, private-hire, or transport operator, that operator generally determines which driver and vehicle compliance information is required and how it is used. CAB-X provides the platform used to collect, store, and review that information and generally processes it on the operator’s behalf. CAB-X may process information for its own purposes where necessary to operate and secure the Service, prevent fraud, maintain audit records, or comply with legal obligations.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, username, and password
- Profile Picture: Where provided, your profile picture is stored through the CAB-X platform and may be visible to authorised staff at your operator for identification and account administration. It is not used for facial recognition or biometric identification.
- Booking Data: Pickup and drop-off locations, passenger details, and trip history
- Driver Information: Licence details, vehicle information, and availability status
- Compliance Documents: Photos or PDF files of driver and vehicle documents that you choose, or are required, to upload, together with associated document numbers and expiry dates. These may include driving licences, driver badges, insurance certificates, MOT certificates, vehicle licences, and similar compliance records. The Service only accesses the photo or file you select, or the photo you choose to capture; it does not access your entire photo library or file storage.
- Communication Data: Messages, notes, and dispatch communications
3. Automatically Collected Information
When you use the Service, we automatically collect:
- Usage Data: Features used, actions taken, and time spent on the platform
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and pages viewed
- Location Data: GPS coordinates for dispatch and tracking purposes (with consent), including background location tracking while you are online, even when the app is minimised
- Push Notification Tokens: Device tokens to deliver real-time job alerts and updates
- Biometric Data: Face ID or fingerprint for secure sign-in (processed locally on your device and never transmitted to our servers)
- Crash Reports: Technical error logs and diagnostic data to help us identify and fix issues
4. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve the Service
- Process bookings and manage dispatch operations
- Verify driver and vehicle eligibility, enable operator review and approval of compliance documents, and track document expiry dates
- Communicate with you about the Service
- Monitor and analyse usage patterns and trends
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
5. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties who assist in operating the Service
- Business Partners: When necessary to fulfil bookings or provide services
- Your Operator: If your driver account is managed through a taxi, private-hire, or transport operator, authorised staff at that operator may access your account information, profile picture, and uploaded driver or vehicle compliance documents for identification, verification, approval, account administration, and regulatory compliance
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls and audit logging
7. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Driver and vehicle compliance documents may be retained while they remain valid, while your account is associated with an operator, and for any additional period required for regulatory, legal, security, fraud-prevention, or audit purposes. Superseded, rejected, or expired documents may be retained where a compliance or audit record is required. You may request deletion of your data, subject to any legal or regulatory retention obligations.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
9. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Understand how you use the Service
- Improve performance and user experience
10. Children’s Privacy
The Service is not intended for children under 16. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the Service or via email. Your continued use of the Service after changes constitutes acceptance.
12. Data Controller
The data controller responsible for your personal information is CAB-X Software Ltd, a company registered in England and Wales (Company No. 17096678) with its registered office at 20 Banbury Cl, Wellingborough NN8 2LP, United Kingdom.
We are registered with the UK Information Commissioner’s Office (ICO) under registration reference ZC131793. You can verify our registration directly on the ICO public register.
13. Contact Us
If you have questions about this Privacy Policy, our data practices, or wish to exercise any of your rights, please contact us or email [email protected].
You also have the right to lodge a complaint with the UK Information Commissioner’s Office at any time.