Privacy Policy

Last updated: March 2026

1. Introduction

This Privacy Policy explains how CAB-X (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our dispatch platform (“Service”).

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, username, and password
  • Profile Information: Job title, role, and profile picture
  • Booking Data: Pickup and drop-off locations, passenger details, and trip history
  • Driver Information: License details, vehicle information, and availability status
  • Communication Data: Messages, notes, and dispatch communications

3. Automatically Collected Information

When you use the Service, we automatically collect:

  • Usage Data: Features used, actions taken, and time spent on the platform
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and pages viewed
  • Location Data: GPS coordinates for dispatch and tracking purposes (with consent), including background location tracking while you are online, even when the app is minimised
  • Push Notification Tokens: Device tokens to deliver real-time job alerts and updates
  • Biometric Data: Face ID or fingerprint for secure sign-in (processed locally on your device and never transmitted to our servers)
  • Crash Reports: Technical error logs and diagnostic data to help us identify and fix issues

4. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service
  • Process bookings and manage dispatch operations
  • Communicate with you about the Service
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

5. Information Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: Third parties who assist in operating the Service
  • Business Partners: When necessary to fulfill bookings or provide services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments and updates
  • Access controls and audit logging

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Understand how you use the Service
  • Improve performance and user experience

10. Children’s Privacy

The Service is not intended for children under 16. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the Service or via email. Your continued use of the Service after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact your system administrator or the support team.