TL;DR. CAB-X is cloud taxi dispatch software for UK private hire, minicab and taxi operators. Manage bookings, drivers, passengers, phone calls, payments, reporting and optional Voice AI from one connected platform.
Running a taxi business is no longer just about entering bookings into a dispatch screen. Operators need to answer calls, manage drivers, handle payments, send updates, track vehicles, support account customers and keep the business organised.
CAB-X brings those tools together in one platform. A phone call can become a booking. A booking can be dispatched to a driver. A passenger can receive updates automatically. The fare, payment, invoice and report stay connected from start to finish.
Whether you run a small local taxi office, a private hire base, a minicab company or a growing fleet, CAB-X gives you the tools to manage daily operations from anywhere.
Why taxi operators choose CAB-X
CAB-X is built for operators who want faster bookings, clearer dispatch, better customer communication and fewer disconnected systems.
- Cloud taxi dispatch software accessible from any modern browser
- Optional Voice AI for taxi call answering and booking automation
- SIP phone support and Caller ID for faster customer handling
- Driver app with live GPS tracking and job status updates
- Passenger app and web booking for online bookings
- Fare pricing with tariffs, zones, distance rules and service types
- Payments, receipts, invoices and account customer billing
- SMS, email, push notifications and in-app messages
- Flight tracking for airport bookings
- Reports, documents, compliance tools and staff permissions
Cloud taxi dispatch
The CAB-X dispatch console runs in the cloud, so operators do not need a fixed office PC or a server in the back office. Dispatchers can create jobs, edit bookings, assign drivers, manage pre-bookings and monitor activity from the same workspace.
The live dashboard gives your team a clear view of active jobs, waiting passengers, available drivers and booking history. This helps operators respond faster and manage busy periods with more control.
- Live dispatch dashboard
- Quick booking form
- Immediate and pre-booked jobs
- Manual and automatic driver assignment
- Repeat bookings
- Booking amendments and cancellations
- Booking history and timeline
- Trip replay
- Live driver map
- Driver status monitoring
- Customer records linked to bookings
- Staff accounts and permissions
24/7 Voice AI booking agent
Voice AI can answer incoming taxi calls, speak naturally with customers and create bookings directly inside CAB-X. It can collect pickup and destination details, check addresses, estimate fares, confirm availability and complete bookings without dispatcher involvement.
This helps operators reduce missed calls, handle busy periods and support customers outside normal office hours. When a call needs human help, the AI can transfer the customer to a dispatcher while keeping the collected booking details available.
- AI call answering for taxi companies
- Natural booking conversations
- Pickup and destination collection
- Address lookup and clarification
- Fare estimate before confirmation
- Availability checks
- Booking creation inside dispatch
- Booking updates and cancellations
- Accent and interruption handling
- Human transfer when needed
- Call transcript and booking record
Smarter address handling
Taxi bookings depend on accurate pickup and destination details. CAB-X can support address search, customer history, Caller ID and location checks to reduce mistakes during phone, web and app bookings.
For repeat customers, Caller ID can help bring up previous journeys and known addresses. For new customers, the system can search and confirm likely matches before the booking is completed.
- Address search during booking
- Pickup and destination clarification
- Previous address history for repeat customers
- Caller ID assisted booking
- Nearby place and landmark support
- Address confirmation before dispatch
- Reduced risk of wrong pickup or destination
SIP phone system and Caller ID
Phone handling is built into CAB-X through SIP and WebRTC support. Dispatchers can manage incoming calls inside the browser and connect calls with customer and booking data.
Caller ID helps recognise returning customers. When someone calls from a known number, CAB-X can match that caller with previous bookings, saved customer information and recent journeys. This helps dispatchers and Voice AI book faster.
- SIP phone integration
- Browser-based call handling
- Incoming call alerts
- Caller ID recognition
- Customer lookup from phone number
- Previous booking history
- AI or human call handling
- Call performance tools
- Call records linked to bookings
Driver app
The CAB-X driver app gives drivers the tools they need to work from their phone. Drivers can go online, receive job offers, accept or reject work, view journey details and send live GPS location back to dispatch.
Dispatchers can see driver status in real time, helping them assign work faster and manage fleet activity throughout the day.
- Driver login
- Go online or offline
- Job offers
- Accept or reject jobs
- Live GPS tracking
- Navigation support
- Pickup and destination details
- Job status updates
- Waiting time and fare tools
- Earnings screen
- Driver messaging
- Push notifications and job alerts
Passenger app and web booking
Passengers can book journeys through branded passenger apps or a web booking tool. They can search for addresses, choose pickup and destination, schedule journeys, receive fare quotes and track their taxi when a driver is on the way.
This gives customers another way to book without calling the office, while still keeping every booking connected to dispatch.
- Passenger booking app
- Web booking widget
- Address search
- Fare quotes
- Immediate bookings
- Scheduled bookings
- Saved locations
- Promo codes
- Payment methods
- Booking history
- Live tracking links
- Booking notifications
Tariffs, zones and fare pricing
CAB-X supports configurable pricing for different operator rules. The fare system can support metered tariffs, distance-based pricing, zone pricing, service types, custom rates and multiple tariff schedules.
Operators can manage pricing for local journeys, airport transfers, account customers, different vehicle types and special service rules.
- Metered tariffs
- Distance-based pricing
- Zone pricing
- Service types
- Custom rates
- Multiple tariff schedules
- Fare preview
- Airport or area-based pricing
- CSV import for pricing data
- Operator-specific pricing rules
Payments, invoices and settlements
CAB-X includes tools for managing passenger payments, receipts, account customer billing and driver settlements. Operators can keep payment records connected to bookings and reduce manual admin.
- Card payment support
- Customer invoices
- Receipts
- Payment records
- Account customer billing
- Driver settlements
- Payment provider integration
- Booking-linked payment history
SMS, email, push and in-app messages
Customer and driver communication can be handled through SMS, email, push notifications and in-app messages. Operators can send booking confirmations, driver-on-the-way updates, cancellation notices, receipts, invoices and internal driver messages.
- Booking confirmation messages
- Driver-on-the-way notifications
- Cancellation messages
- Receipts and invoice emails
- Driver push notifications
- In-app driver messages
- Broadcast messages
- Android SMS Gateway support
- Passenger tracking links
Flight tracking for airport bookings
Flight tracking helps operators manage airport bookings with better information. Jobs can include flight numbers, and the system can check flight status so dispatchers can plan airport pickups more accurately.
- Flight number support
- Airport booking management
- Flight status checks
- Better planning for airport pickups
- Useful for delayed or early flights
Documents, compliance and reports
CAB-X includes tools for driver records, vehicle records, documents, permissions and reporting. Operators can keep important business information organised and review performance across jobs, drivers, calls, revenue and customers.
- Driver documents
- Vehicle documents
- Compliance records
- Audit logs
- Staff accounts and permissions
- Job reports
- Driver performance
- Revenue reporting
- Call performance
- Customer activity
- Payment reporting
Integrations and operator settings
CAB-X combines dispatch, Voice AI, phones, payments, messaging, flight tracking, mobile apps and customer booking tools into a single connected platform.
Operators can customise tariffs, branding, booking rules, vehicles, drivers and user permissions while keeping every part of the business connected through one system.
Whether you operate a single vehicle or a large fleet, CAB-X adapts to your workflow without requiring multiple disconnected products.
- Payments
- Flight tracking
- SIP phones and Caller ID
- SMS and email notifications
- Driver app
- Passenger app
- Web booking
- Partner connectivity
- Operator branding
- Custom booking rules
- User permissions and access controls
Traditional taxi office vs CAB-X
| Traditional taxi operation | CAB-X |
|---|---|
| Calls can be missed during busy periods or after hours | Optional Voice AI can answer calls 24/7 |
| Bookings are entered manually by dispatchers | Bookings can be created by dispatchers, apps, web booking or Voice AI |
| Phone system and dispatch system are separate | SIP phone support and Caller ID connect calls with bookings |
| Repeat customers need to explain details again | Caller ID can show customer history and previous journeys |
| Drivers need manual updates from the office | Drivers receive jobs and updates through the driver app |
| Passengers call the office for updates | Passengers can receive SMS, app notifications and live tracking links |
| Reports and payments may be handled separately | Bookings, fares, payments, invoices and reports stay connected |
Feature overview
| Area | Available features |
|---|---|
| Dispatch | Live dashboard, quick booking, job editing, assignment, pre-bookings, repeat bookings, history and timeline. |
| Phone | SIP support, browser calling, incoming call alerts, Caller ID, customer lookup and call performance tools. |
| Voice AI | AI call answering, address lookup, fare checks, availability checks, booking creation and human transfer. |
| Drivers | Driver app, GPS tracking, job offers, status updates, earnings, messages and job alerts. |
| Passengers | Passenger app, web booking, fare quotes, saved locations, promo codes, payments and live tracking. |
| Pricing | Metered tariffs, distance tiers, zone pricing, service types, custom rates and multiple schedules. |
| Payments | Card payments, receipts, invoices, settlements and account customer billing. |
| Communication | SMS, email, push notifications, in-app messages and Android SMS Gateway support. |
| Operations | Reports, documents, compliance, staff, vehicles, customers, audit logs and integrations. |
Why this matters
The practical value of CAB-X is that the main parts of the taxi operation work together. Calls, bookings, dispatch, drivers, passengers, fares, payments and reports are connected instead of being handled in separate systems.
This helps operators save time, reduce repeated admin, respond faster to customers and keep better control over daily operations.
