1. Introduction
This Privacy Policy explains how CAB-X (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our dispatch platform (“Service”).
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, username, and password
- Profile Information: Job title, role, and profile picture
- Booking Data: Pickup and drop-off locations, passenger details, and trip history
- Driver Information: Licence details, vehicle information, and availability status
- Communication Data: Messages, notes, and dispatch communications
3. Automatically Collected Information
When you use the Service, we automatically collect:
- Usage Data: Features used, actions taken, and time spent on the platform
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and pages viewed
- Location Data: GPS coordinates for dispatch and tracking purposes (with consent), including background location tracking while you are online, even when the app is minimised
- Push Notification Tokens: Device tokens to deliver real-time job alerts and updates
- Biometric Data: Face ID or fingerprint for secure sign-in (processed locally on your device and never transmitted to our servers)
- Crash Reports: Technical error logs and diagnostic data to help us identify and fix issues
4. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve the Service
- Process bookings and manage dispatch operations
- Communicate with you about the Service
- Monitor and analyse usage patterns and trends
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
5. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties who assist in operating the Service
- Business Partners: When necessary to fulfil bookings or provide services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls and audit logging
7. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
9. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Understand how you use the Service
- Improve performance and user experience
10. Children’s Privacy
The Service is not intended for children under 16. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the Service or via email. Your continued use of the Service after changes constitutes acceptance.
12. Data Controller
The data controller responsible for your personal information is CAB-X Software Ltd, a company registered in England and Wales (Company No. 17096678) with its registered office at 20 Banbury Cl, Wellingborough NN8 2LP, United Kingdom.
We are registered with the UK Information Commissioner’s Office (ICO) under registration reference ZC131793. You can verify our registration directly on the ICO public register.
13. Contact Us
If you have questions about this Privacy Policy, our data practices, or wish to exercise any of your rights, please contact us or email hello@cabx.me.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office at any time.