Voice AI

AI taxi booking that never misses a call.

Voice AI answers your phone in multiple languages, captures bookings, quotes fares, and feeds the dispatch queue. Your team can listen in live and take over at any time.

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CAB-X Voice AI booking assistant answering an inbound taxi call
24/7
Always answering
30+
Languages supported
<1s
Pickup time
Zero
Missed calls
What it does

Smarter conversations, better journeys.

Voice AI handles every booking call the way your best operator would, on every line, in any language, without breaks.

Personalised conversations

Recognises returning callers from their number and tailors the conversation. New passengers get a friendly walkthrough, regulars get straight to the point.

Remembers past bookings

Pulls ride history and saved preferences to pre-fill pickup, vehicle type and notes. “The usual to the airport, please” actually works.

Real-time fare quotes

Calculates fares mid-call using your tariffs, zones and surcharges. The price the caller hears is the price they pay.

Captures every detail

Pickup, drop-off, time, passenger count, vehicle type and special requests. Pin-perfect addresses with no spelling out postcodes.

Instant confirmation

Sends SMS or app notification with booking reference and ETA before the call ends. The passenger hangs up already booked.

Operator takeover

Every call is visible on the dispatch portal live. One click and your operator takes over the conversation mid-sentence. Voice AI is an assistant, not a wall.

Hear it in action

Watch Voice AI take a real call.

Most UK taxi operators miss 15–30% of inbound calls during peak hours, every one a customer calling a competitor instead. This is what fixing that sounds like.

Works with the rest of CAB-X

One platform, every channel.

Voice AI is one of five ways bookings reach your dispatch. They all feed the same queue.

Dispatch

Every Voice AI booking lands here, ready to allocate.

Driver App

Drivers receive jobs, update status, and navigate from their phone.

Passenger App

Branded booking app with live tracking for your customers.

Web Booker

Self-serve booking widget for your website, 24/7.

Voice AI FAQ

Common questions about AI taxi booking.

A passenger calls your normal booking number. Voice AI answers, takes the booking the same way a human operator would (pickup, drop-off, time, vehicle type, special requests), confirms it back, and sends the booking straight into the dispatch portal queue. Your operators can monitor live and step in any time.
30+ languages and growing. Voice AI auto-detects the caller’s language from the first few words and responds in the same language. Useful for airport runs, hotel pickups and multi-cultural cities.
Yes. Every Voice AI call is monitored on the dispatch portal in real time. With one click, an operator can interrupt, take over the call, and finish the booking themselves. Voice AI is an assistant, not a wall.
Yes. Voice AI is trained on a broad range of UK regional accents and on non-native English speakers. Callers do not need to “speak clearly” or repeat themselves more than they would with a human operator.
Voice AI follows W3C accessibility principles, but voice booking is fundamentally audio-first. We recommend that operators using Voice AI also offer the web booker, passenger app and SMS booking as alternative channels for callers who cannot use voice.

See Voice AI in action.

30-minute walkthrough with a real CAB-X engineer. Bring your call-flow questions.

Book a Demo

From £15/vehicle/month, see full pricing, or start a 14-day free trial · no credit card required.