CAB-X
vs. iCabbi
iCabbi does the job. CAB-X does it better. Voice AI, published pricing, no contracts, and a team that picks up the phone.
At a glance
CAB-X
- Multilanguage Voice AI available
- Transparent pricing
- No contracts
- Free setup
£15/vehicle
iCabbi
- No multilanguage Voice AI
- Custom quotes only
- 12 to 36 month contracts
- Setup fees unconfirmed
POA
CAB-X is cloud-native dispatch software built specifically for taxi and private hire operators. Dispatch portal, driver app, passenger app, web booker, built-in SIP phone, and Voice AI. All in one platform.
Every booking channel is covered. Every job is tracked. Drivers are managed, settled, and kept compliant from the same screen your dispatchers use every day.
One monthly price. No hidden extras, no setup fees, no contract.
iCabbi is a dispatch and booking platform for taxi operators, with a strong presence in Ireland and the UK. It handles the core job well: dispatch, driver tracking, corporate accounts, and passenger app.
Pricing is not published. You need to go through a sales process to get a quote, and contracts typically run 12 to 36 months.
Voice AI is available via third-party integration, but there is no native multilanguage support. Telephony also requires a separate setup outside the platform.
| CAB-X | iCabbi | |
|---|---|---|
| Cloud-based dispatch | Truly cloud-native. Silent updates, no maintenance downtime. | Cloud-hosted. May have scheduled maintenance windows. |
| Live map with GPS tracking | Real-time GPS powered by Google. | Powered by Google Fleet Engine |
| Auto-dispatch | Fastest Arrival, Nearest Free, Spread Evenly, Round Robin | Closest, longest wait, ETA-based, hybrid conditional |
| Zone queue management | Proximity, longest wait, ETA-based. Max drivers per zone, fallback to broadcast | Proximity, longest wait, ETA-based |
| Advance & recurring bookings | Pre-bookings, recurring jobs, timeline view for daily planning | |
| Booking Channels | ||
| Driver app (iOS & Android) | Real-time jobs, navigation, in-app messaging. Can also be used to dispatch. | iOS & Android |
| Branded passenger app | Available, white-labelled. | Available, white-labelled |
| Web booker widget (embeddable) | Embeddable on any website. No coding required. | Web booker available but not embeddable |
| IVR with caller ID lookup | Built-in. Caller ID auto-fills booking details. | Native IVR. SIP phone requires separate setup. |
| Voice AI (automated phone bookings, multilanguage) | Built-in. Fully automated. Speaks multiple languages. No third-party required. | 3rd party only, no multilanguage |
| Automated notifications | SMS and email. Fully customisable templates. | |
Seen enough? See CAB-X in action. Book a free demo and find out why operators are switching from iCabbi. | ||
| Payments & Accounts | ||
| Flexible tariffs (distance, zone, time) | Distance, zone, time-of-day, metered. All configured in one place. | Distance, zone, time-of-day supported |
| Corporate accounts + PDF invoicing | Agreed rates, monthly invoicing, dedicated booking channel | Corporate accounts with invoicing |
| Promo / discount codes | Built-in discount and promo code management | Not confirmed in public docs |
| Drivers & Reporting | ||
| Driver document management | Licence, insurance, vehicle docs. Expiry alerts included. | Licence and compliance tracking |
| Driver settlements | Automated weekly or on-demand payouts | Driver earnings and payout management |
| Revenue & performance reporting | Real-time dashboards. Export to CSV. | Dashboards for revenue, bookings, driver performance |
| Auto-blacklist after no-shows | Automatic. Set threshold, system handles the rest. | |
| Platform | ||
| Transparent published pricing | From £15/vehicle/mo. Volume discounts as your fleet grows. | Quote only |
| No long-term contracts | Monthly rolling | 12 to 36 months |
| Free setup & onboarding | Fully managed. Live within 48 hours. | |
Still not sure if CAB-X is right for you?
Ask Google AI why operators choose CAB-X over iCabbi.
Common Questions
Can I migrate my data from iCabbi to CAB-X?
Yes. Drivers, vehicles, customers, account data. We handle the migration. Most operators don’t lose a single day of operation during the switch.
Does CAB-X really have Voice AI?
Yes. The AI picks up the call, speaks to the passenger, takes the booking details, and drops the job straight into your dispatch queue. No operator needed. It works in multiple languages and you can run it after hours or as overflow when your team is busy.
Is there a minimum contract?
No. Monthly rolling, cancel any time. You stay because the software works, not because you signed something three years ago.
How long does switching from iCabbi take?
Most operators go live within 48 hours. We handle the setup, migration, and driver onboarding. Your team just needs to show up on day one.
Do my drivers need new phones or hardware?
No. The driver app runs on any Android or iOS phone they already have. Nothing to buy, nothing to install beyond the app.
What does the built-in SIP phone cost?
Nothing extra. The SIP phone is built into the dispatch portal. Bring your own SIP trunk and it works from day one. No separate telephony bill.
What Operators Say After Switching
“We switched over to CAB-X at the beginning of February. It was the best decision I have made in my 25 years in the industry. Our dispatchers find it very quick to make a booking and edit bookings with ease. Our drivers also find it very easy and quick to accept jobs. In my honest opinion, the CAB-X dispatch system is by far the most user friendly booking and dispatch system available.”
“My company was the first to use the CAB-X taxi dispatch system, and it was built around how we actually run our business. The team listened to our requirements and delivered a system that fits our workflow perfectly. Dispatching is now faster, drivers are easier to manage, and the platform runs reliably every day. I am very happy with the result.”