Terms of Service

Last updated: March 2026

1. Agreement to Terms

By accessing and using the CAB-X dispatch platform (“Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

The Service provides a taxi and transportation dispatch management platform, including but not limited to:

  • Real-time booking and dispatch management
  • Driver and fleet management tools
  • Customer relationship management
  • Reporting and analytics
  • Communication tools between dispatchers, drivers, and customers
  • Driver mobile application (iOS and Android)
  • Passenger mobile application (iOS and Android)
  • Web booking widget

3. User Accounts

To access the Service, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription and Payments

The Service is offered on a subscription basis. Current pricing is available on our website. We reserve the right to change pricing with 30 days’ notice.

Subscriptions are billed monthly in advance. All fees are exclusive of VAT and applicable taxes unless stated otherwise. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service or servers
  • Share your account credentials with unauthorized parties
  • Use the Service to transmit harmful or malicious content
  • Reverse engineer, decompile, or disassemble the software
  • Resell or redistribute the Service without written consent

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

You retain ownership of all data you input into the Service. We will not sell or share your data except as described in our Privacy Policy.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by CAB-X and are protected by international copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.

10. Limitation of Liability

To the maximum extent permitted by law, CAB-X shall not be liable for any damages whatsoever, whether direct, indirect, incidental, special, consequential, or punitive, arising out of or in connection with your use of the Service, including but not limited to loss of profits, data, business opportunities, or any other loss. You use the Service entirely at your own risk.

11. Indemnification

You agree to indemnify and hold CAB-X harmless from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Service ceases immediately.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes through the Service or via email. Continued use of the Service after changes constitutes acceptance of the modified terms.

15. Contact

If you have any questions about these Terms of Service, please contact your system administrator or the support team.